Our Customer Care Outsourcing Services

Cost Effective Customer Care Outsource Company


How can we help you for customer support outsourcing?


Philippines is one of the world's leading destinations for BPO companies. With thousands of companies to choose from, the key is to find a BPO provider with a high reputation. A satisfied customer would not be hesitant to give a recommendation and referrals to other businesses. AussiePinoy can give you that expectation; we will let you experience endless support and services from planning to implementation stage. As a cost effective outsource company of excellent reputation, we are committed to delivering quality services at most affordable prices. Here are some of our company's services and solutions:

Telemarketing


Telephone and email are effective way of communicating with the customers without them setting foot on your office. This is a popular tool that has proved to be the most flexible and dynamic way to reach out customers in less time. These services can help the customers to promote their new product in a successfully manner with lesser cost. Hence clients don’t need to hire vendors to make inbound and outbound calls. At AussiePinoy, we manage and recruit right professional carry out the telemarketing on our clients’ behalf. Our customer support outsourcing ways have proven to improve our clients’ resources and meet their growing business requirements. Our professionals have special skills that not every sales person has. They utilize their verbal and written communication skills and can effectively connect with Melbourne customers resulting in increased revenue and customer satisfaction.

Online Marketing


These kinds of strategy is one of the cheapest means of promoting products, as everyone has access with social media, making them easy to compete even for a tight budget. AussiePinoy has professionals who can manage these kinds of promotion. Social media marketing is one of the most valuable tools in engaging with your customers. We can manage and optimize your social media so you can focus on growing your business. Another strategy that we offer is Search Engine Optimization (SEO), this kind of strategy is becoming fast pace. In this process, SEO is making your website more visible. It is a technique used to increase the amount of visitors to an Australian website by obtaining a high ranking placement in Melbourne search results pages of a search engine.

Outbound Calling


In outbound process, agents make calls to consumers in behalf of the company with the intent of selling products, support or scheduling appointment with the customer. This is also an effective way of expanding your business. The agents are focused on a list of customers or potential customers that they like to get in touch with. Most of them are focused on sales. We also use this strategy for customer satisfaction survey or Melbourne customers requesting to follow-up an outstanding issue.

Data Entry


In the simplest form, data entry means copy-pasting of data from one source to another. Data processing takes a long time as growing data is now a major concern in most of large organizations, whether you have hundreds or millions of records to manually enter. Any issue in terms of quality or delay in data can cause unsatisfactory and delay on profitability as well. AussiePinoy offers you accurate data entry services from handwritten data entry to product data entry of ecommerce store.

Virtual Assistance


A virtual assistant's job is to make your lives easier and reduce stress. Finding a productive and trustworthy virtual assistant is a critical task though, since clients need to entrust every details of their business from administrative task like confirming meetings, sending or responding to emails, calendar and schedule management and making or returning calls. We also cater your personal needs like making purchases, social media management and creating personal reports. This is why we invest heavily in our people by giving them system, tools and various trainings to ensure our clients that they are working with dependable people. All of our professionals passed our intensive training program and committed to ensure that our Melbourne clients get top quality service.

Back Office Assistance


These are the people who are not client-facing, carry out jobs like record maintenance, regulatory compliance, accounting and even IT services. AussiePinoy does more than just your work on Australian business processes, we improve them as well. Our company is ideal with tasks that are time consuming and repetitive. Clients can free up their valuable time and resources to focus on competitive management. AussiePinoy’s back office services varies from credit analysis, record services, weekly payroll, client invoicing, accounting process and IT operations. Front office people depend on the support of back office people.

24/7 Customer Support


AussiePinoy delivers customer satisfaction for 24 hours a day and 7 days a week, whether through the phone email or live chat. The typical for most businesses is from 8AM to 5PM. In the Philippines, call centers and BPO offices are never close. Night shifters are constantly changing the economy and careers in the Philippines, resulting into economic growth and increase in revenue. Businesses can run nowadays after the office is closed. At AussiePinoy, our professionals listen carefully to customers to understand their needs and concerns to resolve the call as efficiently as possible. We also have our own tools to monitor and receive regular feedback on how to improve. Human touch is a very important criterion in customer support. That is why we only hire professionals with strong listening skills to accurately respond to customer’s needs. Our customer care outsourcing Australia services exceed the expectations of our customers.

Tech Support/Help Desk


As a cost effective outsource company with good reputation, AussiePinoy helps to sustain services, products and applications of Melbourne clients’ end users. These are kind of helpdesk which solve queries through phone calls, emails or live chats. Our speedy and accurate troubleshooting methods and solutions bring customer satisfaction. We always try to meet our timelines and promised level of service quality. Outsourcing your technical needs may sound expensive but not with AussiePinoy, we offer the best technical support at the most economized rates. Our technical support team receives regular feedback on how to improve with their call handling and troubleshooting skills, ability to speak and write clearly and accurately.

Virtual Reception


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Help Desk Operations


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Sales & Bookings


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Telephone Sales


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Data Processing


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Personal Assistant


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Remote IT support


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Travel Management


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Secretarial Services


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Finance & Accounting


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Debt Collection


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Book Keeping


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Human Resources


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Recruitment


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Screening & Onboarding


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Payroll & Administration


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Graphic Design


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Web Design


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Programming


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Software Development


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Games Development


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Mobile App Development


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Technical Support


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Help Desk


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Customer Support


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Digital Marketing Analysis


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Social Media Management


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Blogging


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Search Engine Optimisation


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Discover how AUSSIEPINOY customer engagement services can help your business grow.